Personal Data Processing
Global RADAR may process personal data for various purposes and in various contexts. Global RADAR processes personal data when:
- you visit our website globalradar.com or other Global RADAR websites.
- we provide services, such as cloud, support, or consultancy services, to our customers.
- we maintain contacts with our customers or prospects.
- we market our products or services to our customers or prospects.
- we perform corporate functions, such as HR, Finance, and IT functions.
Global RADAR will only collect as much personal data as needed for specific, identified purposes, and we will not use it for other purposes without obtaining your consent.
As a global company, Global RADAR operates in a number of countries around the world. As such, the information may be used, stored, or processed outside the country where it was recorded. If we transfer your personal information to another country, we will take appropriate measures to protect your privacy and the personal data we transfer.
Global RADAR Websites
Global RADAR makes available communication and collaboration tools to users of the Global RADAR websites; if you decide to use such tools, you acknowledge and agree that other users of the Global RADAR website may have access to your personally identifiable information (e.g. because it has been added to an address book or displayed on a forum). We do not sell or rent personally identifiable information collected through our website(s) to anyone. You hereby agree that you will not use any personally identified information available on a Global RADAR website for any purposes other than the purpose for which it is made available on the website.
Global RADAR sites may contain links to other sites, including those of our authorized business partners. While we seek to link only to sites that share our high standards and respect for privacy, we are not responsible for the privacy practices employed by other sites.
Global RADAR Services
Global RADAR provides consultancy, support, and Cloud services. Global RADAR processes personal data in the context of such services solely for the benefit of its customers, for instance to provide advice or to address a support issue. Global RADAR will not use personal data obtained from customers in the context of the provision of services for any other purpose, except as provided in the contractual agreement between Global RADAR and customer.
When using Global RADAR Cloud services, customers will input data into the Global RADAR systems. Global RADAR may access such data for the purposes of providing the service, including the prevention or resolution of technical problems, responding to support issues, responding to customer’s instructions or as may be required by law, all in accordance with the terms of the agreement(s) between Global RADAR and you.
Global RADAR processes data obtained from its customers in the context of the provision of services under the direction of its customers and has no direct control or ownership of the personal data it processes. Customers are responsible for complying with any regulations or laws that require providing notice, disclosure and/or obtaining consent prior to transferring the data to Global RADAR for processing purposes.
Global RADAR works with authorized business partners and third-party suppliers to provide optimal services to its customers. It is possible that partners or suppliers process personal data (e.g. the partners Global RADAR uses for hosting its Cloud services). Global RADAR will only share personal data with partners or suppliers if and when required for the performance of services and under the condition that partners and suppliers shall only use the personal data to perform services for the benefit of the customer and shall comply with all applicable laws and regulations.
Global RADAR Contacts with Customers or Prospects
Global RADAR regularly reaches out to its customers and prospects, directly or indirectly, be it to maintain existing contacts or establish new contacts or to be able to perform regularly occurring functions, such as working with customers to understand their requirements, invoicing of maintenance or recurring services, etc. Global RADAR may share personal data with its authorized business partners to facilitate such contacts.
Global RADAR Marketing
Global RADAR markets its products and services to customers and prospects. In marketing its products and services, Global RADAR may process personal data obtained through its websites (see above) or through other channels. Global RADAR may share personal data with its authorized business partners in the context of marketing.
Global RADAR Corporate Functions
As any company, Global RADAR has various departments tasked with performing various corporate functions. Examples are the HR, Finance, Legal and IT departments. Global RADAR may process personal data regarding its employees, contractors, suppliers, or customers to be able to perform these functions and only to the extent required to perform these functions. Personal data may be processed to determine whether the various Global RADAR corporate policies (e.g. policies regarding use of the Global RADAR IT environment, the morals, and ethics policies, etc.) are being complied with. Global RADAR may use external parties to support its corporate functions.
Global RADAR may also disclose information in special cases when we have a good faith belief that such action is necessary to: (a) conform to legal requirements or comply with legal process (e.g. in response of lawful requests by public authorities); (b) protect and defend our rights or property; (c) enforce the Web site Terms and Conditions of Use; or (d) act to protect the interests of our users or others.
Data Retention and Data Accuracy
Global RADAR will keep your personal information only as long as needed for the purposes for which it was collected, or as permitted by law. Global RADAR will take appropriate steps to make sure the personal data in our records is accurate.
Global RADAR may transfer data to third parties, such as business partners (e.g. a Global RADAR distributor) or to organizations Global RADAR has engaged to assist Global RADAR in performing one or more tasks for the benefit of Global RADAR (e.g. an external email provider) or its customers (e.g. a hosting provider). In any case of onward transfer to third parties, Global RADAR is potentially liable for any damages that may result from such onward transfer.
Access to Personal Data
If you wish to access, correct, or delete your personal data or if you wish to obtain information on and/or restrict the use of your personal data, please direct any requests to firstname.lastname@example.org. Please note that an individual who seeks access to or wishes to correct or delete personal data processed in a Global RADAR Cloud environment or to data Global RADAR processes for the benefit of a customer in the context of the provision of services, should direct his or her query to the Global RADAR customer responsible for the personal data (i.e. to the data controller). If such a query is sent to Global RADAR directly, Global RADAR will forward it to the customer.
Complaints, Conflicts and Dispute Resolutions
If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact the EU DPAs or the Swiss FDPIC for more information or to file a complaint. The services of EU DPAs and the Swiss FDPIC are provided at no cost to you. Global RADAR has further committed to cooperate with the Privacy Shield panel; a binding arbitration mechanism option available in certain circumstances in the event of complaints that are not resolved. Additionally, Global RADAR acknowledges that it is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). For issues that may arise outside of the European Union, parties shall agree on an appropriate means of dispute resolution, or, failing such agreement, the dispute shall be brought before a competent court.